shen168Terms of Use

These terms set out the conditions under which we at shen168 provide our platform. When you open an account with us, you agree to these terms. They cover account registration, deposits and withdrawals, bonus conditions, dispute resolution, and our jurisdiction notice. We enforce these terms consistently across all users.

Our services are available only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use comply with their own jurisdiction's law. If you are in Jakarta, Surabaya, Bandung, or Medan, you can access shen168 — but always check your local regulations before you proceed.

This page explains our key policies. If you have questions about these terms or how they apply to your account, contact our support team via email or live chat. We update these terms periodically; we will notify you of material changes before they take effect.

Account opening and eligibility on shen168

To open an account on shen168, you must provide your email address, create a password, and verify your email via a confirmation link. You must then complete KYC verification — we ask for your national ID, date of birth, and address. This is standard practice across all payment methods: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet all require it.

You must be of legal age in your jurisdiction to use shen168. You must not create multiple accounts. If we detect duplicate accounts, we reserve the right to suspend or close them. You must not use shen168 if you are in a jurisdiction where online wagering is prohibited. You are responsible for verifying your own eligibility.

Deposits and withdrawals on shen168

We accept deposits via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and direct bank transfers (online payment, e-wallet, mobile banking, local payment). Minimum deposit amounts vary by method — typically between our welcome offer and our welcome offer. Deposits are processed instantly; your balance updates within seconds. We do not charge deposit fees.

Withdrawals are subject to verification windows. Your account must be fully verified before any withdrawal is processed. Withdrawal requests are typically processed within 1-3 business days depending on your bank and the time of request. During holidays like Idul Fitri and Idul Adha, processing may take longer. We do not process subject to verification or guarantee specific timeframes.

You can withdraw your deposited funds at any time. If you have claimed a bonus offer, withdrawal terms may apply — typically a playthrough requirement. Once you meet the playthrough, your bonus credit converts to withdrawable funds. If you withdraw before meeting the playthrough, any unclaimed bonus is forfeited.

Bonus and promotional terms on shen168

We offer promotional bonuses to new members. These bonuses are not guaranteed amounts — they vary based on your deposit and current promotions. We do not advertise fixed bonus amounts like "our welcome offer free" or "our matching offer" because these change. When you claim a bonus, the terms are displayed clearly — read them carefully before accepting.

Most bonuses come with a playthrough requirement. You must wager the bonus credit a certain number of times before it converts to withdrawable funds. For example, a 5x playthrough means you must place wagers totalling five times the bonus amount. Playthrough requirements vary by promotion and may apply only to specific markets — football, live-dealer tables, or slots.

Bonuses have time limits. An offer might expire after 30 days if you do not claim it, or after 60 days if you do not meet the playthrough. Once the time limit passes, any unclaimed or unmet bonus is forfeited. Your deposited funds remain in your account — only the bonus credit is lost. We do not extend time limits or make exceptions.

Your account security on shen168

You are responsible for keeping your password confidential. Do not share your password or two-factor authentication (2FA) codes with anyone. If you suspect unauthorized access, change your password immediately and contact our support team. We recommend enabling 2FA on your account — this adds a security layer that protects against unauthorized login attempts.

We use encrypted connections and standard security practices to protect your data. We do not store your payment details directly — our payment partners handle that. Your account data is protected and subject to our privacy policy. We do not sell or share your personal information with third parties except where required by law.

Dispute resolution and complaints on shen168

If you have a complaint about your account or a wager settlement, contact our support team. We investigate complaints within a reasonable timeframe and respond with our findings. If you are not satisfied with our response, you can escalate your complaint to our management team.

We keep records of all wagers, settlements, and account activity. These records are available to you upon request. If there is a discrepancy between your account balance and your records, we investigate and correct any errors. We do not reverse settled wagers except in cases of system error or fraud.

Jurisdiction and applicable law

Our services are available only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use comply with their own jurisdiction's law. By using shen168, you confirm that you are in a supported jurisdiction and that your use is legal under local law.

These terms are governed by the laws of the jurisdiction in which shen168 operates. Any disputes arising from these terms or your use of shen168 are subject to the dispute resolution process outlined above. We do not accept liability for losses arising from your use of shen168 or from circumstances beyond our control.

Our commitments on shen168

We at shen168 commit to operating transparently and fairly. We enforce these terms consistently across all users. We protect your data with encryption and standard security practices. We process deposits and withdrawals promptly and investigate complaints thoroughly. We do not make exceptions to these terms or offer special treatment based on account size or activity level.

Our platform covers football markets (Liga 1, Piala AFF, Champions League), live-dealer tables, slot games, and esports (Free Fire, Mobile Legends, PUBG Mobile). All markets are subject to these terms. All wagers are settled based on actual outcomes — we do not manipulate odds or results. If you have questions about how these terms apply to your account or a specific market, contact our support team.

• We require KYC verification before withdrawal.
• We process withdrawals within 1-3 business days depending on your bank.
• We enforce bonus playthrough requirements consistently.
• We investigate complaints and respond within a reasonable timeframe.
• We operate only in jurisdictions where local law permits.

These terms are effective as of the date you open your account. We update these terms periodically and will notify you of material changes before they take effect. By continuing to use shen168 after an update, you agree to the updated terms. If you do not agree with any change, you can close your account and request a withdrawal of your balance.