What the new member offer includes
Our new member offer on shen168 is a promotional credit applied to your account after your first deposit. The offer is not a guaranteed amount — it varies based on your deposit size and current promotions. We do not advertise fixed bonus amounts like "our welcome offer free" or "our matching offer" because these change and depend on your account status.
When you complete registration and deposit funds, our system checks your eligibility. If you qualify, the offer credit is added to your account balance automatically. You can then use this credit to place wagers on any of our markets — football matches, live-dealer games, or slots. The credit sits in your account alongside your deposited funds; you can withdraw your deposit at any time, but the offer credit is subject to terms.
How the offer appears in your account
Your account balance shows two figures: your deposited funds and your offer credit. These are combined into one balance you can wager with. When you place a bet, the system deducts from your total balance — it does not distinguish between deposit and offer.
If you win a wager placed with offer credit, your winnings are added to your balance. If you lose, your balance decreases. The offer credit itself does not expire immediately, but it is subject to terms — typically a playthrough requirement or a time limit.
Terms and conditions of the new member offer
The new member offer comes with conditions. Most offers require a playthrough — you must wager the offer credit a certain number of times before you can withdraw it. For example, if the playthrough is 5x and your offer is our welcome offer, you must place wagers totalling our welcome offer before the offer credit converts to withdrawable funds.
Playthrough requirements vary by promotion. Some offers apply to all markets; others are restricted to specific sports or games. An offer might be valid only on Liga 1 and Champions League markets, not on live-dealer tables or slots. Check the terms when you claim the offer — they are displayed clearly on your account.
Playthrough requirements are not guaranteed winnings
Meeting a playthrough requirement means you have wagered the required amount — it does not mean you will win. If you place our welcome offer in wagers and lose them all, you have met the playthrough but have no balance left. Playthrough is about activity, not outcomes.
Time limits also apply. An offer might expire after 30 days if you do not claim it, or after 60 days if you do not meet the playthrough. Once the time limit passes, any unclaimed or unmet offer credit is forfeited. Your deposited funds remain in your account — only the offer credit is lost.
How to claim the new member offer
Claiming the offer on shen168 is automatic in most cases. You register, verify your email, complete KYC verification, and make your first deposit. Our system checks your eligibility and credits the offer to your account. You do not need to enter a code or click a button — it happens behind the scenes.
In some cases, you may need to opt in. Our platform will display a banner or notification when you log in, asking if you want to claim the offer. Read the terms carefully before accepting — once you claim it, the terms are locked in. You cannot change your mind or swap for a different offer.
Who is eligible for the new member offer
The new member offer is available to new accounts only. If you have previously held a shen168 account, you are not eligible — even if that account was closed. We use email address, phone number, and identity documents to track account history. Creating multiple accounts to claim the offer multiple times violates our terms and will result in account suspension.
You must be in a supported jurisdiction. Our services are available only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use comply with their own jurisdiction's law. If you are in Jakarta, Surabaya, Bandung, or Medan, you can access shen168 and claim the offer — but always verify your local regulations.
Using your offer credit on shen168 markets
Once your offer is credited, you can use it on any eligible market. If the offer is unrestricted, you can wager on Liga 1, Piala AFF, Champions League, live-dealer tables, or slots. If the offer is restricted to football, you can only use it on sports markets — not on casino games. Check your offer terms to see which markets are included.
Your offer credit and deposited funds are combined in your account balance. When you place a wager, the system deducts from your total balance. You do not choose which funds to use — it is automatic. If you have our welcome offer in deposits and our welcome offer in offer credit, your balance is our welcome offer. A our welcome offer wager reduces it to our welcome offer.
Winnings from wagers placed with offer credit are treated the same as winnings from deposited funds. If you win, your balance increases. These winnings are yours to keep — they are not subject to additional playthrough requirements. Only the original offer credit has playthrough conditions.
Withdrawing after claiming the offer
You can withdraw your deposited funds at any time, regardless of whether you have met the offer playthrough. Your deposit is always yours. However, if you withdraw before meeting the playthrough, any unclaimed offer credit is forfeited. For example, if you deposit our welcome offer, receive a our welcome offer offer with 5x playthrough, and then withdraw your our welcome offer deposit after only 2x playthrough, you lose the remaining offer credit.
Once you meet the playthrough requirement, the offer credit converts to withdrawable funds. You can then withdraw your total balance — deposit plus offer credit plus any winnings. Withdrawals process within 1-3 business days depending on your payment method and whether it is a holiday like Idul Fitri or Idul Adha.
Withdrawal timeline
Your account must be fully verified before any withdrawal is processed. We ask for identity documents, address, and phone number. Verification typically takes a few hours but can take longer during peak periods.
Once verified, withdrawals to DANA, e-wallet, mobile banking, and other mobile wallets process within minutes. Bank transfers (local payment, online payment, e-wallet, mobile banking) may take 1-3 business days. We do not process subject to verification or guarantee specific timeframes.
