shen168 Platform Privacy Notice

We at shen168 collect personal data when you register an account, deposit funds, or place wagers on our platform. This page describes what we collect, how we use it, and how we keep that data protected. We take your privacy seriously and follow standard data-protection practices across all our operations.

Our shen168 platform operates in supported jurisdictions where online wagering is permitted by local law. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use comply with their own jurisdiction's law. When you use shen168, you agree to this privacy notice and our terms of service.

This notice covers data collection, use, storage, third-party sharing, your rights, and how to contact us. We update this notice periodically — check back regularly for changes. If you have questions about how we handle your data, our support team is available via email and live chat.

What data we collect on shen168

We collect data in three categories: account information, transaction data, and behavioural data. Account information includes your email address, password hash, full name, date of birth, national ID number, phone number, and residential address. We require this for account creation and identity verification (KYC).

Transaction data includes your deposit and withdrawal history, payment method details, wager history, and account balance. We record every transaction for compliance and fraud prevention. Behavioural data includes your login times, pages visited, markets accessed, and device information (IP address, browser type, operating system). We use this to improve our platform and detect suspicious activity.

How we use your data

We use your account information to verify your identity, process deposits and withdrawals, and comply with banking regulations. We use transaction data to settle wagers, track account activity, and prevent fraud. We use behavioural data to improve our platform, personalize your experience, and detect unauthorized access.

Our shen168 platform may send you emails about account activity, deposit confirmations, withdrawal status, or promotional offers. You can opt out of promotional emails in your account settings, but we will continue to send transactional emails (deposit confirmations, withdrawal updates) because these are necessary for account management.

Where we store your data

We store your data on secure servers located in multiple jurisdictions. Our servers may sit outside your country of residence — for example, data may be stored in Singapore, Malaysia, or other Southeast Asian locations. By using shen168, you consent to this cross-border data transfer. We apply the same security standards regardless of server location.

We encrypt your data in transit (using HTTPS) and at rest (using AES-256 encryption). We limit access to your data to authorized shen168 staff and third-party processors who need it to provide services. We do not sell your data to advertisers or marketing companies.

Third-party processors and partners

We share your data with third parties only when necessary to provide shen168 services. Payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) receive your payment details to process deposits and withdrawals. These processors have their own privacy policies — we recommend reviewing them.

We may share data with banking partners for compliance and anti-money-laundering (AML) checks. We may share data with law enforcement if required by court order or legal process. We do not share data with marketing partners or data brokers without your explicit consent.

Your rights regarding your data

You have the right to access your data. You can download your account information, transaction history, and wager records from your shen168 account settings. You have the right to correct inaccurate data — if your address or phone number is wrong, you can update it in your account.

You have the right to request deletion of your account and associated data, subject to legal retention requirements. We will delete your account data 7 years after closure unless we are required to retain it for compliance. You have the right to object to certain data uses — for example, you can opt out of promotional emails or disable behavioural tracking in your settings.

Cookies and tracking

Our shen168 platform uses cookies to remember your login status, language preference, and account settings. These are essential cookies — without them, you would need to log in every time you visit. We also use analytics cookies to track page views and user behaviour, which helps us improve our platform.

You can disable cookies in your browser settings, but this may affect your shen168 experience. We do not use cookies to track you across other websites — our cookies are limited to shen168.app.

How to contact us about privacy

If you have questions about our privacy practices, want to access your data, or wish to exercise your rights, contact our support team. We respond to data requests within 30 days. You can reach us via email or live chat through your shen168 account.

If you believe we have mishandled your data or violated this privacy notice, you can file a complaint with your local data-protection authority. We cooperate with regulatory investigations and take data-protection violations seriously.

Our commitment to your privacy on shen168

We at shen168 are committed to protecting your personal data. We collect only what we need, use it only for legitimate purposes, and keep it secure. We do not sell your data, and we do not share it with third parties except where necessary to provide our services or comply with law.

Your data is subject to this privacy notice and our terms of service. We update this notice periodically — the most recent version is always available on our website. If you do not agree with our privacy practices, you should not use shen168. If you have any questions or concerns, our support team is available to help.

• We collect account, transaction, and behavioural data to provide shen168 services.
• We encrypt your data and store it on secure servers in multiple jurisdictions.
• We share data with payment processors and compliance partners only as needed.
• You have the right to access, correct, and delete your data subject to legal requirements.
• We do not sell your data or use it for marketing without your consent.